Store Lead

OverviewA Store Lead is responsible for supporting the Store Leadership Team, in the absence of a manager, by completing cash wrap operations, opening and closing procedures and acting as the Leader On Duty (LOD). The Store Lead represents the brand, operates in a professional manner, engages customers, maintains store standards and supports teamwork. The Store Lead has a direct reporting relationship to the Store Manager.Responsibilities
Key Accountabilities:
Supports management team in order to maximize productivity through product knowledge, customer service and by meeting key store initiatives
Assists in developing talent through the training and supervision of associates
Serves as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand
Participates in the Leader On Duty (LOD) program which provides an exceptional shopping experience to our customers and drives store profitability while leveraging payroll
Supports and participates in all company training and developmental initiatives
Fosters a positive work environment and provides direct, honest feedback in a timely manner
Maintains a clean, organized and efficient stockroom, adhering to customer ready environment (CRE) standards and safety requirements
Ability to model, encourage and demonstrate exceptional customer service behaviors while on the sales floor
Represents the company in a professional and positive manner
Education and Experience:
1 to 3 years previous retail experience
must be at least 18 years of age
High School Diploma or Equivalent Required
Business Knowledge and Critical Skills:
Demonstrated passion for customer service, time management and organizational skills
Attention to detail and ability to prioritize tasks
communicates effectively
Ability to work in team environment
proficiency in Microsoft suite of applications and ability to adapt to additional internal applications
Demonstrates adaptability
Serves as a role model
Be flexible and open to change in a fast paced environment
Embraces self development
Ability to work a flexible schedule to meet the needs of the business
Ability to

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