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Route Salesperson

Overview
Overview of Position
The Area Salesperson is responsible for growing sales in a designated territory. This includes securing orders from new and existing customers, establishing and maintaining customer relations, merchandising product to maximize sales, providing accurate and timely delivery of the product to customers, and managing orders and returns. A successful Area Salesperson will perform all duties in accordance with company policy, standards or established procedures. A commitment to teamwork, a clean, professional appearance, enthusiasm, customer-focused behaviors and a high energy level are necessary.
Responsibilities
Principal Duties and Responsibilities
Sales
Establish relationship with appropriate manager at each account
Coordinate with customer the best location for displays in order to maximize sales
Coordinate with customer to secure additional displays
Audit accounts for product mix and inventory
Make suggestions to customer for additional product items available
Project/Forecast customer orders with the use of various tools to include handheld computers or invoices
Secure customer orders for products according to customer expectations
Utilize sales tools on daily basis (i.e., handhelds, order forecast sheets, etc.)
Set-up and maintain sales displays to ensure that they are positioned in appropriate locations and clean at all times
Operate automated computer hand-held invoicing/sales data equipment where applicable
Execute product promotions to maximize sales
Monitor and control returns to maximize profitability
Identify potential new accounts and work with Sales Management to secure relationship
Customer Service
Greet customer in a courteous manner
Promptly, professionally and appropriately address any customer complaints, concerns and inquiries
Handle difficult customer situations professionally
Responsible for notifying manager of any customer complaints/concerns and action taken
Product Delivery
Load delivery vehicle with appropriate product counts and varieties for the daily delivery schedule
Safely drive and operate the delivery vehicle
Deliver accurate product orders to customers by the agreed upon delivery time
Remove out of date product each delivery date and issue appropriate credits
Execute proof of delivery requirements to allow for collection of account receivables
Load out of date product and empty racks and trays into vehicle for return to work site
Track returns and dispose of out of date product according to company policy
Deliver and stage empty trays and carts at worksite according to company standards
Safety and Sanitation
Comply with all safety and sanitation standards
Maintain good personal hygiene
Maintain a clean and neat uniform at all times
Drive safely and abide all appropriate traffic rules and regulations
Maintain a clean vehicle at all times
Maintain clean sales displays
Report all moving violations and accidents involving injury or property damage immediately
Vehicle Maintenance
Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required
Keep company vehicle clean
Perform basic maintenance such as checking the oil
Report any vehicle maintenance concerns to a supervisor
Leadership
Uphold an ethic of teamwork with fellow employees
Maintain a sincere, courteous and respectful demeanor with coworkers, supervisors and customers
Work with management and supervision to improve performance and implement new initiatives
Use good judgment and avoid risk taking while operating a company vehicle
Other duties as assigned
Qualifications
Essential Skills and Experience
Organizational skills
Successfully complete Territory Sales Training Program
Ability to drive and operate delivery vehicle safely for considerable amounts of time in various environmental conditions
Basic math skills
Ability to read and write
Strong interpersonal skills
Must meet Krispy Kreme driving standards (21 years of age and three year clean driving)
High School Diploma or Equivalent
Pass a pre-employment drug screen, criminal background check and Motor Vehicles Report
Previous Territory Sales experience preferred
Previous job stability preferred
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity
Carrying ? Bending ? Stooping ? Grasping/Gripping ? Standing ? Sitting
Lifting ? Walking ? Twisting ? Sweeping ? Reaching over shoulder
Writing ? Mopping ? Driving ? Packing doughnut boxes
Pushing/Pulling ? Stacking/Unstacking ? Communicating with customers and co-workers
Physical Requirements
Lifting up to 75 pounds occasionally; and /or up to 50 pounds frequently
Using hand-trucks or carts to push/pull products, often on ramps/lift gates
Maneuver hand trucks and carts up sidewalk curbs and through store aisles.
Considerable amounts of driving, approximately 3 - 6 hours per day, typically in a Box Delivery Truck with automatic transmission
Frequently involves working evening/night shifts, lasting approximately 9-12 hours.
Lifting, sliding and positioning Dock plates and truck ramp
Manual product handling to include staging, stacking and organizing individual product items, product carts and trays
Completing route paperwork and reports using handheld computer device and/or written tickets and forms
Visual/Audible Acuity Requirements
Must be able to meet requirements for a driver's license.
Must be able to read and distinguish between products, product boxes, and labels
Must be able to read numerals, computer screen, match written and typed information off checks
Working Conditions
The worker is subject to inside and outside environmental conditions.
If the truck is not air-conditioned and the store is located in an especially hot region, the worker may be subject to extreme heat (temperatures above 100 degrees for more than one hour).
Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.


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